Common Queries

What is your return policy?

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

Do you offer gift cards?

Choose the value of your gift card and we’ll deliver it to your recipient (or to you, ready to gift), with a personalised message from you and wrapped in our iconic packaging.

can i order over the phone?

Yes — call us with details of the item you wish to purchase and your billing information and we will process your order. Customer Care is available on +44 7500 863 176.

How do i contact customer support?

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at info@lauraorchant.co.uk or call us on  +44 (7500 863 176.

+44 7500 863 176

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©2020 by Laura Orchant.